Job Brief: Responsible for onboarding customers, ensuring smooth SaaS platform usage, resolving technical issues, and driving customer satisfaction, adoption, and retention.
Position – Customer Success Executive / Technical Account Executive (SaaS)
Industry – SaaS (Software as a Service) / Supply Chain Technology
Location – Gurgaon (Work From Home option available)
Experience – 6 months to 2 years
Educational Qualifications – Bachelor’s degree in Engineering, Computer Science, or related field
Preferred Skills :
- Strong understanding of SaaS platforms and cloud-based applications
- Good technical troubleshooting and problem-solving skills
- Excellent communication and customer handling skills
- Ability to coordinate with technical and non-technical stakeholders
- Basic knowledge of integrations, CRM, or enterprise software
- Ability to analyze customer usage and improve product adoption
Responsibilities:
- Manage customer onboarding and ensure successful platform implementation
- Act as the main point of contact for customer queries and support
- Monitor customer usage and drive product adoption
- Resolve technical issues by coordinating with support and engineering teams
- Ensure smooth service delivery and maintain customer satisfaction
- Track customer feedback, performance metrics, and retention status
Our core products:
- Distributor Management
- Asset Management
- Field Services
- Bid Management
- Sales & Account Planning
- CRM
Please send your updated CV to shivani.a@yorshr.com with the subject line:
Application for Customer Success Executive – Gurugram (WFH)
We look forward to connecting with talented professionals!
To apply for this job email your details to treshal.f@yorshr.com
